+65 6339 5123 |  sales@hardwarecity.com.sg |  Free delivery for orders above S$88.00.For international shipping select country at checkout.

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FAQ (How To Pay)


If your question is not found here, you may call us at 6339 5123 and our staff will be more than happy to answer your enquries.

* Note that the content listed below are for Singapore context only.

General Enquiry

Q. Where are your store locations and opening hours?
A. You can find the addresses and opening hours at http://www.hardwarecity.com.sg/index/storelocator.

Q. My company requires a quotation, can you provide me with one?
A. You can generate a self-quotation in our website by adding items to the shopping cart and proceed to send the quotation to your e-mail at the check-out page instead of completing the purchase.
Alternatively you can email to supply@hardwarecity.com.sg and we will forward the email to the respective salesperson to follow up.

Registration and membership

Q. How can I make a purchase on HardwareCity Online?
A. You need to sign up an account with us, basic information requires are name, email address and contact details. You may provide the shipping details when you check out.

Q. Where can I view my membership history?
A. You can login via http://www.hardwarecity.com.sg/login to view your membership history. You can see your purchase history and personal details.

Q. What happened if I forget my password?
A. You can click on the 'Forget Password' and a new password will be send to the email you have registered.

Q. Can I view my HardwareCity Online purchase in the member login?
A. Yes. You can view the all the successful and unsuccessful online purchase history at the “My Account”.

Purchase and payment

Q. I am not located in Singapore, are there any oversea shipment?
A. Currently we only provide local delivery.

Q. What are the payment modes available?
A. We accept Visa and Mastercards via Paypal.

Q. Do I need to have a Paypal account to pay for my purchase(s)?
A. No. You just need to select 'Pay with Debit or Credit Card' to proceed with the payment.

Delivery

Q. When would my items be delivered to me?
A. We provide 7 days delivery service (including weekends and Public Holiday), delivery usually takes about 3-5 working days depends on the item(s) availability. Delivery timing will be 12pm to 10pm. Please expect delays for festive seasons.

Q. Where do you deliver?
A. We only provide delivery to mainland Singapore, Jurong Island and Sentosa currently.
For delivery places where permits are needed, please inform us beforehand.

Q. What are the delivery charges?
1) $5.40 Small Parcel : Up to 5kg or Max 0.8 meter*
2) $9.50 Medium Parcel : Up to 15kg or Max 1.2 meter*
3) $14.80 Large Parcel : Up to 30kg or Max 1.8 meter*

Q. What do I do if I have changes to my order?
A. You may email to supply@hardwarecity.com.sg or call 63395124 to enquire. Kindly state your order number.

Q. Would there be charges incurred if I missed the delivery?
A. Yes. There would be a S$30 reattempt delivery charge.

Q. I wish to self collect, can the delivery charge be waived?
A. Yes. Upon Checkout, choose the self-collection option to have the delivery charges waived.

Q. Can I cancel my order?
A. Cancellation is on a case-by-case basis.

Q. Can i request the date/time of delivery?
A. Yes. You may indicate in the order and our delivery team will contact you with regards to it.
Delivery timings can be indicated by morning/afternoon and not specific timing.

Stocks availability

Q. Are all the items available in HardwareCity Online available at the HardwareCity stores front?
A. HardwareCity Online stocks will vary from time to time, differ from promotion to promotion . The items availability may due to limited quantities or special collaboration.

Q. What if the item(s) runs out of stock after I have ordered or made payment?
A. We will send an email or call you to keep you posted on the item(s) availability. If the item(s) is no longer available, HardwareCity Onine reserves the right to cancel the order and refund any payment made.

Q. We cannot find certain items from HardwareCity Online, do you have it?
A. You can email to supply@hardwarecity.com.sg to enquire about it. With our extensive stock and network, we can always source for the item and add it to our inventory if we do not have it.

Q. Do your stores carry the product / stock?
A. You can always call the respective Trade Centre / stores to check with them. The number can be found here http://www.hardwarecity.com.sg/index/storelocator.

Exchange and refund

Q. What happened if the item(s) I received is faulty or different from my order?
A. You may, within 7 days from goods of receive, email to supply@hardwarecity.com.sg or call 63395124 to inform us for item exchange. Kindly state your order number.

Q. Where do I go to exchange my item(s)?
A. Once we have received your enquiry for item exchange, we would advise the exchange location at either HardwareCity stores or the stated service center. 

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